Effective Date: 23rd March, 2026
At Complete Health Chiropractic we believe trust is the foundation of great care. A key part of that trust is how we look after your personal information. We are committed to protecting your privacy and handling your information in a secure, transparent and responsible manner.
This policy outlines our ongoing obligations to you in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
You can find more information about the APPs via the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au.
Personal Information is information or an opinion that identifies you as an individual.
The types of personal information we may collect include:
We only collect what we genuinely need to care for you, to communicate effectively with oyu and to support your experience with our practice.
We aim to keep things simple and transparent. Your personal information may be collected in a variety of ways, including:
Where reasonable and practicable, we will collect your information directly from you. If we receive information from a third party, we will take reasonable steps to ensure you are aware.
We collect and use your personal information primarily to:
We may also use your information for secondary purposes closely related to your care, where you would reasonably expect this.
You can opt out of marketing communications at any time.
When you provide your email, you’re giving us permission to stay in touch with you in helpful and relevant ways, including:
You’re always in control — you can unsubscribe from marketing emails at any time by clicking the link in the email or contacting us directly.
Sensitive information (including health information) is given a higher level of protection under Australian law.
We will only use sensitive information:
We respect your privacy and will never sell your information.
Your personal information may be disclosed:
We take reasonable steps to ensure any third parties handle your information in line with Australian privacy laws.
We take the protection of your information seriously.
Your information is stored securely and protected from misuse, loss, unauthorised access, modification, or disclosure through:
When your information is no longer required, we will take reasonable steps to destroy or de-identify it. Health records are retained as required by law (generally a minimum of 7 years).
You have the right to access the information we hold about you and to ask us to correct it if needed.
If anything has changed or doesn’t look right, just reach out — we’re happy to help.
To protect your privacy, we may ask for identification before releasing information.
Our website may use cookies and analytics tools to improve your experience and better understand how visitors use our site.
You can adjust your browser settings at any time if you prefer not to use cookies.
Some of the systems we use may store data overseas (for example, cloud-based software). Where this happens, we take reasonable steps to ensure your information is still protected in line with Australian privacy laws.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Complete Health Chiropractic
Suite 103, 1 Spring St, Chatswood, NSW 2067
(02) 9413 3090
admin@completehealthchiro.com.au
If needed, you also have the option to contact the Office of the Australian Information Commissioner (OAIC).
This policy may be updated from time to time and will always be available on our website.
Your trust matters to us. Thank you for allowing us to be part of your family’s health journey.
